Ons Zorgteam

Day by day, by you

Ons Zorgteam is a mobile app for the parents and families of children with medical complexity.

My role:

Research & Analysis
Persona creation
Wireframes
Prototyping
Motion graphics
Logo
Documentation

Service Design

Multiple owners

Challenge

Using design thinking, create the user experience for the transitional care unit for families of children with medical complexity. To design a family-centred tool for parents to support their empowerment and self-management in the hospital to home transition.

Process

Empathize

Research

Card Game

participation at JPH

Interviews

Define

Literature review

Observation

Interviews

Needs & Problems

Ideate

Brainstorming

Stakeholders Map

Transition Journey map

Persona

Information Architecture

Co-creation Session

Design

Wireframe

Interactive Prototype

User Interface

UI Styling

Logo & motion graphics

Test

Usability Testing

Test Insight

For this project, our team worked together closely with our partner: The Emma Children's Hospital, one of the partners who are building "Het Jeroen Pit Huis". To understand the background and problem, we have used different research methods like desk research, participant observations and interviews with parents of chronically ill children, their doctors, many more stakeholders like respite care workers, an ADL assistant and other interventions. Because the families are inseparable from all these stakeholders who interact with them on a regular basis. With the information on hand, we created a Stakeholders Map and Transition journey map. These maps also allowed us to find the gaps for further research.