Ons Zorgteam

Day by day, by you

Ons Zorgteam is a mobile app for the parents and families of children with medical complexity.

My role:
  • Research & Analysis

  • Persona creation

  • Wireframes

  • Prototyping

  • Motion graphics

  • Logo 

  • Documentation

Service Design

Multiple owners

Challenge

Using design thinking, create the user experience for the transitional care unit for families of children with medical complexity. To design a family-centred tool for parents to support their empowerment and self-management in the hospital to home transition.

Process

Empathize

Research
Card Game
participation at JPH
Interviews

Define

Literature review
Observation
Interviews
Needs & Problems

Ideate

Brainstorming
Stakeholders Map
Transition Journey map
Persona
Information Architecture
Co-creation Session

Design

Wireframe
Interactive Prototype
User Interface
UI Styling
Logo & motion graphics

Test

Usability Testing
Test Insight

For this project, our team worked together closely with our partner: The Emma Children's Hospital, one of the partners who are building "Het Jeroen Pit Huis". To understand the background and problem, we have used different research methods like desk research, participant observations and interviews with parents of chronically ill children, their doctors, many more stakeholders like respite care workers, an ADL assistant and other interventions. Because the families are inseparable from all these stakeholders who interact with them on a regular basis. With the information on hand, we created a Stakeholders Map and Transition journey map. These maps also allowed us to find the gaps for further research.

Research
2.png
Transition Journey Map
Personas
Rik Persona copy.jpg
Maria copy.jpg
Information Architecture
2-01-01.png
Wireframes
Style Guide
High- fidelity Prototype
Stakeholder's Map
1*rYDFvbgO0qhbZDkHXHwBNA copy.png
Wireframe.png
Physical Prototype Solution

Solution description

An online platform for families to centralize their 
progress and a connected device that entails
some elements of the digital experience.

Wave

turn on a light to let your family know you are thinking of them, or use it to tell a story!

Voice  record 

Speak some kind words, sing a song,

or tell a bedtime story.

Personalize

pick a different colour and intro sound

for each family member.

Project Video